Frequently Asked Questions
Everything you need to know about your fitness journey with Stamina Products.
What is the standard shipping time for equipment?
Orders are typically processed within 1-2 business days. Depending on your location, standard ground shipping usually takes between 3 to 7 business days for delivery.
Do you offer a warranty on your fitness gear?
Yes, all Stamina Products come with a limited manufacturer's warranty. The duration varies by product type, ranging from 90 days on parts to 5 years on structural frames.
What is your return policy for large gym equipment?
We offer a 30-day return window. Items must be in their original packaging and in like-new condition. Please note that customers are responsible for return shipping costs on heavy equipment.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are assembly tools included with the machines?
Most of our equipment includes the basic tools required for assembly. We also provide detailed instructional manuals and, for select models, video assembly guides via our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through our third-party partners at checkout.